Difficult & Compassionate Conversations
Sometimes our team has to have difficult conversations with our associates. This happened with a new associate who was doing a great job in her first assignment, but our client asked us to address her personal hygiene. This sensitive topic needed to be handled with care and compassion, so we scheduled a face-to-face conversation. The care our staffing coordinator took with this associate allowed her to feel comfortable and open-up about her living situation. When we heard our associate’s story, we jumped into action.
United Talent’s team started with a call to Community Services to see about getting the associate some new work clothes. Our follow-up with the client stimulated their empathy and support; our client donated gift cards to help our associate get back on her feet.
The outcome: our assistance and genuine care helped this associate achieve success on the job, with dignity and respect. We could have moved our associate to a new position or let her go, but we didn’t. We did what the United Talent team does: we pulled together as team, worked with integrity, grace and kindness, and made a difference in one person’s life.